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Shipping policy

Shipping Policy

Where We Ship

Maelenna’s Creations currently ships within the United States and Puerto Rico only.

Orders are shipped through USPS or UPS, depending on the destination and the shipping service selected for the order.

Shipping Costs

Shipping costs are calculated at checkout based on the order and destination.

Orders of $60 or more qualify for free shipping where applicable.

Processing Time

Orders are prepared and delivered to the shipping carrier within 2–3 business days after the order is received.

Business days do not include weekends or federal holidays.

Processing Time vs. Delivery Time

Please note that processing time and delivery time are different.

Processing time is the time Maelenna’s Creations needs to prepare your order and hand it over to USPS or UPS. This is generally 2–3 business days and is within our control.

Delivery time begins once the package has been accepted by the carrier. Transit and delivery times are determined by USPS or UPS and may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

Carrier delivery estimates are estimates and are not guaranteed by Maelenna’s Creations.

Tracking

A tracking number is provided for every order.

Once your package has been shipped, you will receive tracking information so you can follow its progress directly through the carrier.

Please allow some time for the tracking information to become active after the shipping label has been created.

Shipping Address & Order Security

Please carefully review your shipping and billing information before completing your order.

For security and fraud prevention purposes, we will not change an order to a shipping address that does not correspond with the address associated with the payment information used for the purchase.

If you notice an error in your address, contact us as soon as possible before the order has been shipped.

If the requested address change cannot be verified, the order may need to be canceled and placed again using the correct information.

Maelenna’s Creations is not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout.

Carrier Delays

Once a package has been accepted by USPS or UPS, the carrier is responsible for its transportation and delivery.

Unexpected delays may occur because of weather, holidays, service interruptions, or other circumstances outside our control.

We will always provide tracking information and will assist when reasonably possible, but we cannot guarantee a carrier’s delivery date.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check around the delivery location.
  • Ask household members or neighbors if applicable.
  • Contact USPS or UPS using your tracking number.

If you still cannot locate the package, please contact us and we will help you determine the appropriate next step.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 5 days of delivery with your order number and clear photographs showing the issue.

Please refer to our Returns & Exchanges Policy for additional information.