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Terms of service

Terms of Service

OVERVIEW

This website is operated by Maelenna’s Creations. Throughout the site, the terms “we,” “us,” and “our” refer to Maelenna’s Creations.

By visiting our website, purchasing from our store, or using any part of the site, you agree to these Terms of Service, together with any additional policies referenced on the website.

Please read these terms carefully before using the site.

1. Online Store Terms

You may use this website and our products only for lawful purposes.

You may not use the site in any way that violates applicable laws, infringes intellectual property rights, interferes with the operation of the website, or harms other users.

We reserve the right to refuse service or cancel an order when reasonably necessary, including in cases involving suspected fraud, misuse, or violations of these terms.

2. Products and Handmade Variations

Many products sold by Maelenna’s Creations are handmade and may be one of a kind or available in very limited quantities.

Natural variations in wood grain, color, hand-painted details, embroidery, engraving, texture, and other handmade characteristics are part of the nature of the product and are not considered defects.

We make reasonable efforts to represent colors and product details accurately. However, colors may appear slightly different depending on lighting, photography, or screen settings.

3. Availability

Product availability may change at any time.

Adding an item to your cart does not guarantee that it will remain available until checkout is completed and payment is successfully processed.

We reserve the right to limit quantities, discontinue products, or correct inventory errors when necessary.

4. Prices and Product Information

Prices and product information may change without notice.

We make reasonable efforts to keep descriptions, measurements, materials, pricing, and other product details accurate. If an error is discovered, we reserve the right to correct it.

If an error materially affects an order that has already been placed, we may contact you before processing the order.

5. Orders, Billing and Security

You agree to provide accurate and complete billing, payment, shipping, and contact information when placing an order.

For fraud-prevention and security purposes, we may review, hold, cancel, or request additional information regarding an order when necessary.

Shipping-address changes may be restricted when the requested address does not correspond with the address associated with the payment information used for the purchase.

Please review your order information carefully before completing checkout.

6. Shipping

Shipping, processing times, tracking, address requirements, carrier delays, and other delivery-related matters are governed by our Shipping Policy.

By placing an order, you agree to the terms described in that policy.

7. Returns, Exchanges and Store Credit

Returns, exchanges, damaged items, incorrect orders, and store credit are governed by our Returns & Exchanges Policy.

Because many of our pieces are handmade and one of a kind, we do not accept returns for change of mind.

Please review the Returns & Exchanges Policy before completing your purchase.

8. Payment Services

Payments may be processed through Shopify and other authorized payment providers.

We do not directly store full payment-card information.

Payment options, including installment services when available, may be provided by third-party payment providers and are subject to their own terms and eligibility requirements.

9. Third-Party Services and Links

Our website may include services, features, links, or content provided by third parties, including payment providers, social-media platforms, analytics providers, shipping carriers, and other technology services.

We are not responsible for the content, practices, availability, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

10. Privacy

Your use of this website and submission of personal information are governed by our Privacy Policy.

Please review that policy for information about how personal information may be collected, used, stored, and shared.

11. Intellectual Property

Unless otherwise stated, the designs, product photographs, written content, branding, artwork, graphics, and other original content associated with Maelenna’s Creations may not be copied, reproduced, distributed, sold, or used for commercial purposes without permission.

12. Customer Communications and Feedback

If you contact us with questions, reviews, comments, or feedback, we may use that information as reasonably necessary to respond to you, provide customer service, and improve our products or services.

We will not knowingly present your private communications as public endorsements without permission.

13. Errors and Omissions

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions.

We reserve the right to correct errors, update information, and make reasonable changes to the website when necessary.

14. Prohibited Uses

You may not use the website:

  • For unlawful or fraudulent purposes
  • To violate intellectual property or privacy rights
  • To transmit malicious software or harmful code
  • To interfere with website security or operation
  • To submit false or misleading information
  • To collect information about other users without authorization
  • To engage in abusive, threatening, discriminatory, or harmful conduct

15. Disclaimer and Limitation of Liability

We make reasonable efforts to provide accurate information and maintain a functional online store, but we cannot guarantee that the website will always operate without interruption, delay, or error.

To the extent permitted by applicable law, Maelenna’s Creations will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Nothing in these terms is intended to exclude rights or protections that cannot legally be excluded.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold Maelenna’s Creations harmless from claims or losses arising from your unlawful use of the website, violation of these terms, or infringement of another person’s rights.

17. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.

18. Termination

We may restrict or terminate access to the website when necessary because of misuse, fraud, unlawful activity, or violation of these terms.

Obligations arising before termination will continue where applicable.

19. Governing Law

These Terms of Service are governed by applicable laws of the United States and any other laws that may apply to the transaction or customer.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, policies, technology, or legal requirements.

The current version will always be available on this page.

21. Contact

If you have questions about these Terms of Service, please contact us through our Contact page.