Política de privacidad
Privacy Policy
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Maelenna’s Creations respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and the choices you may have when you visit our website, place an order, or interact with our store.
Information We Collect
When you visit or make a purchase from Maelenna’s Creations, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Phone number, when provided
- Order and purchase information
- Payment-related information processed through our payment providers
- Device, browser, IP address, and website activity
- Information you provide when contacting us or subscribing to marketing emails
How We Use Your Information
We may use your information to:
- Process and fulfill orders
- Provide shipping and tracking information
- Communicate with you about your order
- Prevent fraud and protect our store and customers
- Provide customer service
- Improve our website and shopping experience
- Maintain business, accounting, and legal records
- Send marketing emails when you have chosen to receive them
- Understand how visitors interact with our store and measure the effectiveness of marketing efforts
Email Marketing
If you choose to subscribe to our email list, we may send you product updates, studio news, special offers, and other marketing communications from Maelenna’s Creations.
You may unsubscribe at any time using the unsubscribe link included in our marketing emails.
We do not currently use SMS text messages for promotional marketing.
Shopify and Service Providers
Our online store is hosted by Shopify. Shopify and other service providers may process personal information on our behalf when necessary to operate the store, process payments, prevent fraud, deliver orders, provide analytics, or support other business functions.
We may also use analytics and advertising services, including services provided by companies such as Google and Meta, to better understand website activity and the effectiveness of our marketing.
These providers may use cookies, pixels, or similar technologies according to their own privacy policies.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember certain preferences
- Understand website traffic and usage
- Improve the customer experience
- Measure advertising and marketing performance
Your browser and available privacy settings may allow you to manage or restrict cookies.
Where applicable, you may also use the Your Privacy Choices link available on our website to manage certain privacy preferences.
Sharing Personal Information
We do not sell your personal information in the ordinary sense of exchanging your information directly for money.
We may share personal information with trusted service providers when necessary to operate our business, including Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, and other technology providers.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, prevent fraud, or maintain the security of our store and customers.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and accounting records, comply with legal or tax obligations, prevent fraud, and resolve disputes.
Retention periods may vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain information, or to limit certain uses of your information.
To make a privacy-related request, please contact us through our Contact page.
Children’s Privacy
Maelenna’s Creations is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
Security
We take reasonable steps to protect the personal information we handle. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or technology.
The most current version will always be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.