Política de envío

WHAT IS THE SHIPPING COST OF MY PRODUCT?

For orders within the continental U.S. and Puerto Rico, shipping costs are calculated at checkout based on the item type, quantity of items, and destination.

For international orders or U.S. territories outside Puerto Rico (e.g., Guam, U.S. Virgin Islands), please contact us at info@novelttiesplus.com to request a shipping quote.

Shipping policies are subject to change without notice.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow

5-7 business days for processing and production time for your order to ship out for earrings.

7-10 business days for processing and production time for your order to ship out for Mugs.
7- 10 business days for processing and production time for your order to ship out for bleached shirts.

2-3 weeks for procesing and production time for you order to ship out for resin tumblers.

2-3 weeks for processing and production time for you order to ship out for soy candles.

Soy candles order of 20 or more, it is necesary to place order with 2 month on advance.

Unless other preparation time is indicated in the item. If the item is customized, it requires additional time.

HOW LONG IS THE SHIPPING TO ARRIVE TO MY DOOR?

U.S orders will be shipped via USPS & UPS and International Orders will be shipped depending on the fulfillment day. All products are shipping from USA.

Average transit times to the United States: 5 to 7 Business days
Average transit times to International: 20 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Please understand that it is up to carrier service (USPS, UPS) how fast your package is shipped to you. If a package is lost by the carrier service, you must contact with them. I am not responsible for packages lost by USPS.

If a shipment is showing as "DELIVERED" with your tracking number, you will need to contact your post office, as that is a delivery issue, and we would not be able to correct a delivery issue. Delivery issues (including damage, theft, and misdeliveries MUST be handed through the carrier service.

Customs and import taxes

International Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for most orders. Tracking will be available once your product is shipped. You will receive your tracking number y el link where you can follow up on your order. If you do not receive the tracking number, please check your trash or spam folder.

CAN I CANCEL MY ORDER?
You can cancel your order without penalty! (except for orders of 20 or more souvenir or favor soy candles. Read down.) You have up to 24 hours to cancel your order, after it is created, for the cancellation to take effect. contact_us@novelttiesplus. com All you need to do is send us an email with the subject "CANCEL" and include the order number in the body of the email. or send using messenger a text with the information mentioned above. If the payment has been processed by the bank, please allow a period of one week for the refund of the money.

Sorry, if the order has already shipped, I can't cancel you order.

Souvenir or favor soy candles order of 20 or more. To order soy candles of 20 or more, it is necessary to place the order 2 months in advance and a non-refundable* deposit of 50% of the total order. price. The deposit guarantees the price given in the quote.

*if the delivery failure is per my part, the deposit will be refunded in full. If I, as seller, do not ship by the agreed date, the deposit will be refunded in full. The evidence of shipping will always be the shipping tracking number.

I HAVE ENTERED AN INCORRECT ADDRESS!
Only addresses where a mistake has been made when writing it will be corrected. There will never be a change of address that is not in accordance with the address of the payment method. If you've misspelled your address or autofilled it incorrectly, simply reply to your order confirmation email and provide us with the correct information. Please notify us immediately by email at contact_us@novelttiesplus.com. If the address is incorrect, we can correct it if it hasn't been 24 hours since you completed the order.

MY RESIN TUMBLER ARRIVED DAMAGED (This apply only for resin Tumbler)
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged.

If this happens to you, please contact us no later than 48 hours from the date your tracking number shows as delivered with:
- Your order number.
- A picture of the damaged product.
Returned, and received the item we'll be happy to send out another free of charge. Items with damage, is the only reason to exchange (no refund Money) your item. No other reason for return, refund or exchange is accepted. This does not include misuse or poor care of the item. Item showing that the damage was caused by improper misuse or poor care, it will not be replaced.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)